MN CRISIS NUMBER (844) 772-4724   |   WI CRISIS NUMBER (715) 395-2259

Frequently Asked Questions

Do I need to be referred to receive services from Brightwater Health?

No. Brightwater offers services to anyone who would benefit from us. You can call our main office (218) 728-4491 or fill out our Request Appointment form to learn more!

What if I don’t have insurance?

Brightwater Health’s mission is to provide mental health and addiction services to EVERYONE in our community, including those without health insurance. No one is denied services due to inability to pay. We operate on a sliding-fee scale. Please reach out to (218) 728 – 4491 for more information.

Looking to help Brightwater Health continue to offer services no matter what? Consider donating here to continue our mission and assist EVERYONE in care. 

Do I get to choose my therapist?

Brightwater Health has 180+ providers ranging from peer specialists to therapists and beyond. You can get to know all of our therapists here.

We can’t guarantee that all of our clinicians will have immediate openings, but Brightwater’s incredible support team will work directly with you to find the perfect fit. Give us a call at (218) 728 – 4491. 

How do I pay my bill?

You can pay your bills online through Brightwater Health’s Make A Payment. If you have questions about billing or insurance, give our friendly support staff a call at (715) 395-6480.

What can I expect at my first appointment?

Your initial appointment with Brightwater Health may take up to two hours.

The first part of your appointment will be with a care coordinator for initial assessments. Then, you will spend about an hour and a half with a therapist to do initial evaluation for services. This is for all Brightwater Health clients regardless of what program you will be receiving services with.

To make this process as smooth as possible, we ask that you fill out the following forms ahead of time and bring them with you to your appointment. You can print these off or stop by one of our offices to receive a paper copy. If you are unable to complete these forms before your appointment, the forms will be provided to you at the time of your scheduled appointment. 

Youth Forms:    Youth Ages 6-17 Intake Form   |    Youth Under 6 Intake Form

Don’t see your question here?

Email you question to us at contactus@brightwaterhealth.org or give us a call at (218) 728-4491.